PRIVACY POLICY

Wier’s Mortuary Chapel
Last Updated: September 1, 2026

Wier’s Mortuary Chapel (“Wier’s,” “Funeral Home,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, communications, funeral and memorial services, and related products and services.

Certain website, technology, hosting, payment, communication, virtual funeral, memorial, and other services may be provided on our behalf by Sympathy Brands, LLC and other service providers. These providers may process information as necessary to perform services on behalf of Wier’s Mortuary Chapel.

Information We Collect

We may collect personal information that you voluntarily provide when you:

• Contact Wier’s Mortuary Chapel

• Request information

• Make funeral, cremation, memorial, or other arrangements

• Purchase products or services

• Submit information through our website

• Submit an online condolence, memorial message, or other content

• Participate in a virtual funeral, memorial, arrangement conference, or other online service

• Communicate with us by telephone, email, or text message

• Otherwise interact with Wier’s Mortuary Chapel or services provided on our behalf

Information we collect may include:

• Name

• Mailing or billing address

• Email address

• Home, mobile, or business telephone number

• Payment and transaction information

• Information necessary to provide funeral, cremation, memorial, and related services

• Condolence, memorial, tribute, or other information you choose to submit

• Communications you send to us

• Other information you voluntarily provide

We may also automatically collect certain information when you use our website, such as your IP address, browser type, device information, pages visited, date and time of visits, referring websites, and other website usage information.

How We Use Your Information

We may use personal information to:

• Provide funeral, cremation, memorial, and related products and services

• Respond to inquiries and requests

• Communicate with families and authorized representatives

• Process transactions and payments

• Schedule appointments and services

• Provide service-related notifications and updates

• Facilitate online condolences, memorials, tributes, and virtual services

• Maintain business and transaction records

• Operate, maintain, and improve our website and services

• Protect against fraud, unauthorized activity, and security threats

• Comply with legal and regulatory requirements

• Exercise or defend our legal rights

SMS/Text Messaging

When you provide your mobile telephone number and consent to receive text messages, Wier’s Mortuary Chapel may use your mobile number to communicate with you regarding funeral arrangements, appointments, services, notifications, account matters, or other communications relating to services you have requested.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers and subcontractors solely as necessary to support services such as text-message delivery, customer service, website operations, and other operational functions.

Text messaging originator opt-in data and consent will not be shared with any third parties for their marketing or promotional purposes.

Consent to receive text messages is not a condition of purchasing goods or services.

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP. For assistance, reply HELP or contact Wier’s Mortuary Chapel at wmc@wiersmortuary.com.

Sympathy Brands and eCondolence Services

Wier’s Mortuary Chapel utilizes certain technology and online services provided by Sympathy Brands, LLC, including eCondolence, to support funeral, memorial, condolence, communication, and related services offered to families and website visitors.

When you use these services through or in connection with Wier’s Mortuary Chapel, certain personal information may be processed by Sympathy Brands and/or its technology platforms on behalf of Wier’s Mortuary Chapel as necessary to provide the requested services.

This information may include your name, contact information, information submitted through online forms, condolence or memorial information, transaction information, and other information necessary to provide the applicable service.

Sympathy Brands and other service providers may process information as necessary to provide, maintain, support, and secure services provided to Wier’s Mortuary Chapel and its families, subject to applicable law and contractual requirements.

Mobile information and text messaging opt-in data and consent are subject to the additional protections described in the SMS/Text Messaging section of this Privacy Policy and will not be shared with third parties or affiliates for their marketing or promotional purposes.

Viewneral® and Virtual Funeral Services

Wier’s Mortuary Chapel may utilize Viewneral®, a technology service provided by Sympathy Brands, LLC, to facilitate virtual funerals, memorial services, arrangements, seminars, gatherings, and other virtual services.

In connection with these services, information may be collected from information you provide through applications, registration forms, or other forms; information concerning your transactions or interactions with us; and information necessary to facilitate the virtual service.

Wier’s Mortuary Chapel and its service providers may process this information as necessary to provide and support the virtual service, maintain accounts, provide customer support, protect the security of the service, and comply with applicable legal requirements.

Viewneral may utilize third-party technology providers, including Zoom, to provide virtual meeting and communication functionality. When you access or use a third-party platform, that provider may collect and process information in accordance with its own privacy policy and terms.

Use of Viewneral or other virtual services does not change our treatment of mobile information or SMS consent. Mobile information and text messaging opt-in data and consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

Service Providers

We may use third-party service providers to assist us in operating our business and providing services to families.

These providers may include companies that provide:

• Website hosting and technology

• Funeral and memorial technology

• Virtual meeting and streaming services

• Payment processing

• Communications and text-message delivery

• Customer support

• Analytics

• Security and fraud prevention

• Other operational services

Service providers may access or process personal information only as reasonably necessary to perform services on our behalf and subject to applicable legal and contractual requirements.

Mobile information and text messaging opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Payment Information

When you purchase products or services, payment information may be provided to financial institutions, credit card processors, or other payment service providers as necessary to complete the transaction.

We use reasonable safeguards designed to protect payment and other sensitive information.

Please do not send Social Security numbers, credit card numbers, bank account information, or other highly sensitive information through unsecured email.

Cookies and Website Information

Like many websites, our website may use cookies, web server logs, device identifiers, and similar technologies to understand how visitors use our website and to improve website functionality.

Information collected may include your IP address, browser type, device information, pages viewed, date and time of visits, referring websites, and interactions with the website.

We may use third-party analytics and technology providers, such as Google or Microsoft, to assist us in understanding website usage and improving our services.

Some third-party services may use their own cookies or similar technologies. Their collection and use of information may also be governed by their respective privacy policies.

Disclosure of Personal Information

We may disclose personal information:

• To service providers performing services on our behalf

• To financial institutions and payment processors as necessary to process transactions

• When authorized or directed by you

• When necessary to provide services you have requested

• When required by law, court order, subpoena, or other legal process

• When reasonably necessary to protect our rights, property, customers, employees, or others

• In connection with a merger, acquisition, sale, restructuring, or transfer of all or part of our business, subject to applicable law

We do not disclose mobile information or SMS opt-in information to third parties or affiliates for their marketing or promotional purposes.

Information Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

No internet transmission, electronic storage system, or method of electronic communication can be guaranteed to be completely secure.

California Privacy Rights

California residents may have certain rights concerning their personal information under applicable California privacy laws.

Depending upon the applicability of those laws, these rights may include the right to:

• Request information regarding personal information collected about you

• Request access to certain personal information

• Request deletion of certain personal information, subject to applicable exceptions

• Request correction of inaccurate personal information

• Opt out of certain sales or sharing of personal information

• Limit certain uses or disclosures of sensitive personal information when applicable

• Not receive discriminatory treatment for exercising applicable privacy rights

To exercise an applicable privacy right, please contact Wier’s Mortuary Chapel at wmc@wiersmortuary.com.

We may need to verify your identity before completing certain requests. Information provided for verification will be used only as permitted by applicable law.

Sale or Sharing of Personal Information

Wier’s Mortuary Chapel does not sell mobile information or text messaging opt-in information.

Mobile information, SMS opt-in data, and SMS consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

To the extent California law defines other activities involving personal information as a “sale” or “sharing,” California residents may have additional rights to opt out of those activities.

Email Communications

If you communicate with us by email, we may retain your email address, the content of your message, and our response.

We may use email to communicate with you concerning funeral arrangements, services, transactions, memorials, or other matters relating to your relationship with Wier’s Mortuary Chapel.

Where required, promotional email communications will provide a method to unsubscribe from future promotional communications.

Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

Wier’s Mortuary Chapel is not responsible for the privacy practices, security, or content of independently operated third-party websites. When you leave our website or choose to interact directly with a third-party service, your use of that service may be governed by the third party's own privacy policy and terms.

Children's Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information online directly from children under 13 without appropriate authorization.

If we become aware that information has been collected from a child in violation of applicable law, we will take appropriate steps to address the information.

Your Consent

By using our website or voluntarily providing information to us, you acknowledge the collection, use, and disclosure practices described in this Privacy Policy.

Where applicable law requires separate consent for a particular communication or use of information, including SMS/text messaging, we will request that consent separately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, SMS communications, or your personal information, please contact:

Wier’s Mortuary Chapel
408 G Street
Crescent City, CA 95531

Email: wmc@wiersmortuary.com
Telephone: (707) 464-2011

Governing Law

This Privacy Policy is governed by applicable federal law and the laws of the State of California.